Eligibility to Purchase

SYLVESTER is a New Zealand owned company.

The purchase of products from Sylvester.co.nz is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address, and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Sylvester.co.nz is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. Sylvester.co.nz reserves the right to decline multiple quantities to one customer or address.

Products

All sizes are based on standard New Zealand sizing. Some sizing may vary between styles; however, we do attempt to ensure they are as consistent as possible. We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen display will accurately reflect the colour of the product on delivery.

We take great care to ensure that all details, descriptions and product prices appearing on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions. From time to time, our retail stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Whilst we endeavor to keep our stock levels accurate, however if an item is purchased that is not available at time of dispatch, we will refund the purchase immediately. All orders are subject to availability. Items in your shopping basket are not on hold and may be purchased by other customers.

Pricing

All prices are in New Zealand dollars unless specified otherwise.

Payment

Payment can be made by Visa, MasterCard, and American Express as well as PayPal. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Sylvester.co.nz will not be held responsible for any non-delivery. Sylvester.co.nz takes every precaution to make our site as secure as possible, SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.

The name ‘SYLVESTER’ will appear on your cardholder statements when you purchase through our online store.

You must be signed in as a Sylvester customer with an existing address to make a payment with PayPal.

Afterpay

Sales made using Afterpay are subject to the same Terms & Conditions as sales made using any other payment method.

First-time Afterpay customers will have a $500 limit for the first six weeks.

Online Clearance Sale

Online Clearance Sale items are not eligible for a refund, exchange or credit note unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.

If you have any inquiries, please contact us at customercare@sylvester.co.nz

Gift vouchers & Credit notes

International Purchases

If you’re a customer whose credit card is not denominated in New Zealand dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

When converting to another currency or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges.

Once an order is sent, Sylvester takes no responsibility for charges, taxes or duties incurred at the receiver’s end as this can vary depending on the rules of customs in each country.

All prices displayed on the Sylvester website are at discretion. Pricing may change without notice and differ between national and international markets.

Privacy

Your privacy is important to us. Please note that all personal details provided will remain with Sylvester and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for internal use only.

All email communications you receive from us have the option for you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are able to contact us at customercare@sylvester.co.nz if you have any further concerns or issues.

We do not sell or trade your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails, and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose. You can view the personal information we collect by logging into your online account. We may provide the information collected about you if, in cases of fraud or other criminal activities, we are required to do so by legal authorities.

Cookies

Sylvester uses temporary and permanent cookies to help provide the best experience for our customers. You are able to accept or refuse the use of these cookies, but by doing so may restrict your ability to use the site.

Copyright

Unless stated otherwise, images, photographs and text on this website are the intellectual property of Sylvester. You are not permitted to copy or use any of the information represented on the website without prior consent. Any efforts to prejudice the rights of Sylvester may result in legal action.

By accessing the site, you agree that your access is subject to the terms and conditions of the website as well as applicable laws and that you will be solely responsible for your use of this site and all your activity on it. Sylvester reserves the right to deny access to the site at any time without notice and at our sole discretion. Harassment in any form on the site, including by email is not acceptable.